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Returns, Refunds and Exchanges Policy

How To Return An Item


Your item must be in its original unused condition to be returned, unless there is a manufacturer
defect. You must return the item within 30 days of your purchase.

Please email partner@yogabalm.life to request a refund.
Mail your returned item to:

Yoga Balm
3300 NW 185th Ave. #232
Portland, OR 97229

Include in your package a signed letter stating the reason for your return and order number.
– Return Exceptions:
Items cannot be returned if they are opened.

 

Shipping Policy


– Turnaround
All orders are shipped within 48 hours Monday – Friday.

-Carriers
We use the following carriers to deliver our orders:  USPS

 

– Order Tracking


If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

 

– Shipping Rates


The rate charged for the shipping of your order is based on the weight of your products, and your
location. Before the final checkout page you will be shown what the cost of shipping will be, and you will
have a chance to not place your order if you decide not to.

 

Privacy Policy


This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take
all measures to protect your personal information.
What information do we collect? We only collect information that we need that is related to your order.
This includes your:

Name
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use
this data to prevent hacking attempts, help us know what web browsers people are using, and find out
where our visitors are coming from so that we can improve our marketing. How Is My Information
Used? Your information is only used to fill your order. We do not sell or redistribute your information to
ANYONE.

 

– Security and Storage


Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.

 

– Cookies and Browser Information


Cookies are small files that reside on your computer and allow us to recognize you on your next visit or
store your shopping cart contents. We use them only to track this information.